Privacy Policy

Introduction & Scope

Giraffe Hospitality & Foodlink Private Limited (“Giraffe Hospitality”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our guests, property owners, and platform visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, book private luxury estates, or interact with our concierge team.

Information We Collect

We collect personal information necessary to provide seamless luxury hospitality services, including:

• Guest Identification: Full name, email address, WhatsApp/phone number, and government-issued photo ID (at check-in).
• Reservation Details: Stay dates, number of guests, estate selection, dietary preferences, and special concierge requests.
• Payment & Financial Information: Transaction identifiers, security deposit records, payment method tokens, and promo code redemptions. We do not store raw credit/debit card numbers; all payments are processed through PCI-DSS certified payment gateways.

How We Use Your Information

Your data is processed strictly for the following purposes:

• Securing property reservations and issuing official stay vouchers.
• Validating dynamic daily pricing quotes and applying promotional deposit structures.
• Managing the ₹5,000 refundable security deposit and settlement of remaining balances at check-in.
• Chauffeur arrival coordination, gourmet dining preparation, and on-site caretaker assistance.
• Fulfilling legal obligations under Indian hospitality and tax regulations.

Data Protection & Security

We implement industry-standard encryption (TLS 1.3), strict access controls, and regular vulnerability audits to ensure your personal and booking information remains confidential and secure against unauthorized access.

Contact Us

For privacy-related inquiries or data requests, contact our Data Privacy Officer at Info.giraffehospitality@gmail.com or call Concierge at +91 80760 31018.