Cancellations & Security Deposit Return
Refund & Cancellation Policy
Effective Date: January 1, 2026 · Giraffe Hospitality & Foodlink Private Limited
Cancellation Timeline & Eligibility
We understand that plans can change. Our cancellation rules depend on whether the reservation was made under the Standard Full Payment flow or the 10% Promotional Deposit flow:
- 14+ Days Prior to Check-in: 100% full refund of total property amount and ₹5,000 security deposit.
- 7 to 13 Days Prior to Check-in: 50% refund of property amount + 100% refund of ₹5,000 security deposit.
- Less than 7 Days Prior to Check-in: Non-refundable property amount + 100% refund of ₹5,000 security deposit.
When a promotional code is applied, the 10% Booking Amount is strictly non-refundable upon cancellation, as it secures estate exclusivity and blocks the dates against competing reservations. The ₹5,000 security deposit is 100% refunded upon cancellation prior to check-in.
Security Deposit Refund Procedure (₹5,000)
The ₹5,000 refundable security deposit is automatically processed for return within 24 to 48 hours following guest check-out, pending property inspection by our estate supervisor.
Deductions (if any) will only occur in cases of physical property damage, missing furnishings, or unauthorized extra occupancy exceeding terms. Full itemized invoices are provided prior to any deduction.
Processing Timelines
Approved refunds are credited back to the original method of payment (card, UPI, or net banking) within 5 to 7 business days depending on your issuing bank’s settlement cycle.
Requesting Cancellation
Guests can cancel active bookings directly through their Guest Dashboard or by contacting our 24/7 Concierge at +91 80760 31018 or Info.giraffehospitality@gmail.com.